Apple is facing a customer service crisis that’s becoming more pronounced as its iPhone 5s and iPhone 5c shipments continue to grow.
As of March 21, the company has been unable to respond to nearly all of the questions a typical customer has asked about their iPhone over the past few months.
It has even failed to respond when the company wants to talk about new hardware or when the device is running the latest version of OS X. “There’s no customer service for Apple products anymore,” said Tim Sweeney, chief product officer for the online sales company IAC.
“If you have a question, Apple is unable to answer.”
Apple’s problem isn’t limited to the iPhone, either.
A number of Apple’s other products are suffering from similar issues.
The company’s HomePod speaker has been in constant disrepair for more than a year, with users reporting it’s incapable of playing music or controlling lights.
The HomePod also hasn’t been updated since January 2016, when Apple released the first version of HomePod.
That same year, the iPod Nano was launched, which became a hit for Apple with its ability to play music on Apple’s servers without the need for an Apple-hosted media server.
And the company also released the Apple Watch in September 2015.
Apple also lost its iPhone 6 in 2018.
In July 2018, a customer in China complained to Apple that the company didn’t respond to their complaints about its new “iPad Air” headphones.
In August, a California man who had been frustrated with Apple’s phone support after receiving a call from a customer support rep in January told Vice News he found himself being repeatedly told to call Apple’s sales support team.
“I told them that I don’t have a problem, but I am very disappointed in them,” the man, who didn’t give his name, said of Apple.
“They said it was not their problem, they were just calling to give us a quick answer.”
It wasn’t long before Apple also reported problems with its iPhone charging system.
In September, the New York Times reported that the iPhone 6s and 6s Plus were “a little slow” charging and “unresponsive” to their charger.
In a tweet on March 20, Apple’s chief executive, Tim Cook, admitted that the phones had a “short battery life” but said the company was “working on it.”
“It’s an ongoing process and we’re not done,” Cook wrote.
“It may take a while.”
Cook also said he was “very happy” to see the iPhone 5 “showing up in the top five most used smartphones of the year.”
The company has also been struggling with its software development.
In November, it was revealed that the iOS 7.1.1 software update had caused some iOS 7 users to lose access to the company’s popular “iMessage” service.
This is only the latest problem for Apple, which has faced its own software glitches in the past.
In 2015, it reported a serious software problem with iOS 9.2.0.
It also lost a key iPhone 6 model due to a software glitch that required users to upgrade to iOS 10.2 before they could connect to their Apple Pay card.