Car service providers are scrambling to respond to customers who call for services they haven’t received.
The company’s Car Service Line of Excellence, which has more than 5,000 customers nationwide, is responding to the growing number of customers who don’t receive a response in time, according to the company.
The company said it was aware of the incident, which happened in December.
“It’s a rare situation where we are forced to respond, but we have worked diligently to resolve the issue as quickly as possible,” Expedia spokesperson Lauren Hickey said in an email.
“We apologize for the inconvenience caused.
Please let us know if you have any further questions.”
Car service companies are also ramping up their responses to customers.
Expedia customer care team members are working with customers who have not received an automated call since December to schedule a scheduled call to a service representative.
Hickey added that Expedia would work with customers to help them resolve the situation.
“We know we have a huge customer base,” Hickey wrote.
“If you don’t get a response right away, we can help you by scheduling a call to an expert who can provide you with more details.”
“We are aware of an incident that occurred with Expedia Car Service line of excellence in December, which is causing some customers to call for assistance,” Expiergys spokesperson Lauren F. Hickey tweeted.
“We apologize to our customers and will be working closely with them to resolve this issue.
We appreciate your patience.”