Expedia customers are being asked to log in to their accounts on a website and check their password after a customer service representative told them they could not access their accounts due to a password breach.
The expedia.com website was shut down in October by the company after hackers gained access to a database of millions of customer records.
The breach forced the company to temporarily shut down its customer service team.
Affected users can check their login credentials at the Expedia website or go to the Expedo Dashboard, which allows customers to check their account status, log in and access their information.
If the password is not correct, a customer will receive a notice that they can request a reset password, which can take up to 30 days.
The company said customers can log in by entering their email address or password in the login fields and then click “Reset Password.”
If the password was correct, they will get a response that will let them reset their password.