The Amazon Prime customer service hotline has received more than 100,000 calls this month about fraudulent billing claims and fraudsters using Amazon’s Prime service, according to an investigation by Al Jazeera.
The calls come from people who claim they have been billed $150 (£120) for a Prime subscription and who have been told they have a free Prime item for $30 (£20).
The calls have been reported to Amazon’s customer service team by the victims.
The Amazon spokeswoman confirmed the number of calls had been received and said: “We have received more reports from people experiencing fraudulent billing than we have seen in the last year.”
The number of complaints about the fraudster who has been using the service is growing.
“We’ve seen that fraudsters have been using this service for months and we’re constantly working to remove fraudulent claims from our network,” she said.
Al Jazeera’s Andrew Walker reports from the Amazon office in the US state of Virginia.