An iPhone app for iPhone users has been criticised by a US customer service group for making it harder for customers to reach support.
Al Jazeera English spoke to US consumer advocacy group the National Consumers League (NCL).
The app is called UpCall and is used by a number of phone companies to give customers the ability to contact support on the phone.
It has been criticized by the National Consumer League for confusing users, especially as they are now able to use their mobile phone to contact a phone number.
A spokesperson for the NCL said the app was made to provide customers with a service they already have.
He told Al Jazeera that it had made a mistake and had not been tested on any phone numbers.
“There’s nothing wrong with the app.
It’s just that it was made in a way that made it harder than it should have been to reach a phone,” the spokesperson said.”
The app was created to make it easier for people to get help, and we believe that’s the right way to do it.”
But the spokesperson acknowledged that the app had not yet been tested for the number of people using it.
“UpCall is not a phone call service, it’s not a texting service, and it’s definitely not a voicemail service,” the spokesman said.
“It’s for people who want to call support.”
According to the NCPL, UpCall had been in development since late 2016 and the app received a beta version from the Apple App Store in February 2017.NCL also criticized the app for not having a way to notify customers that the number they were trying to reach had been disconnected.
“This is a common problem with phones, where people are constantly disconnected because they are trying to call a number, but don’t realize they’ve disconnected the number,” the NCLA said in a statement.
“It’s a great idea to have this feature, but it is confusing and can be confusing to call people.”
According the NCCL, up calling on a phone can be a good way to get in touch with support, especially for people with mental health issues.
“When we see a person in need, we try to be as helpful as possible and get their help as quickly as possible,” the company’s statement said.
The NCL also criticised the app as making it more difficult for customers with mental disorders to call out of a panic or worry about their mental health.
“We are very concerned about this app not being tested in a manner that would help all consumers,” the group’s spokesperson said in its statement.