A phone number that works like a home address has been added to the Optus network.
The change is being rolled out by Optus, which says it’s “aimed to reduce the number of calls people get from overseas”.
The Optus website explains how to change the Optis customer service number to allow you to call in from overseas.
You can find out how to do this here.
If you need to call overseas callers you can use the phone number in your home country and you will receive a voicemail message, Optus says.
Callers can also dial Optus’s emergency number.
To find out more about Optus’ new customer service numbers, including how to get one, go here.
The ABC understands that the number is being used to help the public access services.
Callers using the number can call and answer questions and get help with phone calls, or call a service to check if they have a problem with their service.
If you have a service issue or need help with the phone service, you can ask to speak to a service rep.