Postal service provider Adt Customer Service (ACC) is launching a customer service channel in its online stores.
The service, which launched last week, allows customers to file complaints, get refunds, or request new items via an automated system.
The new channel will be available to ACC customers who sign up through the company’s website and through the app on the iPhone, iPad, and Android platforms.
The new customer service channels are a direct response to the recent spate of data breaches at US retail giants like Target and Costco.
Target’s security breach was the biggest and the largest in history.
More than 100 million credit cards, debit cards, and other sensitive data were compromised during that breach, and the company is now on the brink of bankruptcy.
Costco also revealed that the company lost about $1 billion in sales and earnings during the breach.
“This is a huge loss for the company, and it’s a wake-up call to all retailers to better secure their systems,” ACC CEO Brian D. Hickey said in a statement.
“As a result, we’ve been working with the government to develop a new and better way to respond to breaches.
ACC is now launching a new customer support channel that allows our customers to report issues directly with ACC’s team.”
In addition to ACC’s new customer services channel, ACC has announced plans to launch a new phone app and pay for online security training.
The ACC says its new online support portal will provide information on how to prevent and mitigate security threats.
