It’s easy to get angry when a customer service representative calls you and says they can’t help you.
Here’s how to handle it, if you need help.
Don’t complain about the call 1.
First, check if your problem was actually the representative’s fault.
You might be surprised to learn how often it happens.
Sometimes it’s the representative that gives the first call, or sometimes it’s a misunderstanding.
The only way to know is to call and ask for help.
The representative should tell you exactly what you need to know, and explain the problem.
Make an appointment If you’re stuck in traffic, call the phone number on the back of your ticket.
Make sure to get your ticket checked in and get your driver’s license and insurance details.
They might not be able to give you any more information.
The next step is to make an appointment to have the ticket checked out.
You can find a place to do this in your area.
The first time you do this, the ticket examiner will check your ticket to see if it has expired or is still valid.
If the ticket is valid, you can then go to the nearest kelly service and have the car inspected.
If not, you may need to bring in a new one.
The car will then be sent to the customer service office for a complete inspection.
You may have to pay for the cost of the inspection, but it’s free.
If you get a ticket that is expired or has expired, you’ll be asked to pay the difference.
The process usually takes about 15 minutes.
If there’s a problem with the kelly, the person responsible will either contact you directly, or call the company directly.
Make the call to the car office 3.
If a problem does arise, make an attempt to get the car checked out at the nearest Kelly service.
If this is not possible, you should call the customer support number and ask if they can come to your house.
They will most likely have to leave.
Get a refund or credit If you do not get a refund from the company, you will get a credit on your ticket or car payment.
If it’s possible, the credit can be used towards your next car payment, or it can be refunded.
If, on the other hand, you do get a receipt, you must provide proof of purchase.
For example, you would need a receipt showing that the ticket was purchased at the customer’s home or business.
If so, the company will give you a refund.
If that’s not possible you will need to go to court.
Check the refund claim If the refund has been issued, you have to go back to court to get it.
If your ticket is in good shape, it’s likely the company can send it to the person you paid for it.
In that case, they will give the customer a refund of the money they paid for the ticket.
The person responsible may then contact you to try to resolve the problem, or they may be willing to settle the issue with you for the same price as the ticket itself.
If they don’t give you anything 6.
The best thing to do when you get the ticket and the person behind it doesn’t give a reason is to write them a letter asking them to give the ticket back.
This will give them time to think about their options and make up their mind.
The letter should be very short, to say just a few words and make them understand what you want.
If necessary, they can email you a copy of their letter.
If no agreement is reached, you could file a lawsuit against the company.
If their letter says that they can give you the ticket, that’s a good sign.
If nothing changes, it might be time to file a claim.
Contact the company again If the company says they cannot give you your ticket back, or that it’s not in good condition, you might be able get a replacement ticket.
You could ask for a refund to get back the money you paid.
Or you could sue the company for breach of contract.
The company may be able claim that they were negligent and the ticket should be refund.
But, if they don`t give you another ticket, it could be a tough situation to handle.
In the unlikely event that the company is willing to give your ticket again, they should provide you with a replacement copy of the ticket in the mail.
If possible, file a police report if you can 9.
Be sure to call the police if you’ve received a ticket and it doesn`t say that you got a refund, or if it says that you were not given a refund because the ticket didn`t have the required amount of cash in it.
Police are the best people to contact about disputes with kelly companies.
They’ll probably be able help you if you want to report the